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    Terms and conditions of sale

    TERMS AND CONDITIONS OF SALE

    1. OUR BUSINESS POLICY

    2. HOW TO EXECUTE A CONTRACT WITH THE VENDOR

    3. GUARANTEES AND PRODUCT PRICE INDICATION

    4. PAYMENTS

    5. SHIPPING AND DELIVERY OF THE PRODUCTS

    6. CUSTOMER CARE

    7. PRIVACY

    8. GOVERNING LAW

    9. AMENDMENTS AND UPDATES

    10. ABOUT GIORGIO ARMANI S.P.A.

    11. CHANGES AND UPDATES

     

    The following General Terms and Conditions of Sale govern the offer and sale (together with the documents referred to below, including the Privacy Policy and General Terms and Conditions of Use) of products on our website ("www.guidogobino.biz"). Please read these terms and conditions carefully before ordering any products. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. The products purchased on www.guidogobino.biz are directly sold by GUIDO GOBINO srl (hereinafter referred to as "the Vendor" or "We" or "Us"). GUIDO GOBINO has its registered office in Italy at via Cagliari, 15/b – Torino 10153, business register number, tax code and VAT number IT02646140018, fully paid share capital of EUR 350.000. Requests for information should be made through our Customer Care. Remember that you can always contact us by email: shop@guidogobino.it. For any other legal information, go to the section Privacy Policy‎‎‎.

     

    1. OUR BUSINESS POLICY

    1.1
    The Vendor offers products for sale on www.guidogobino.biz and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".

    1.2
    "Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on www.guidogobino.biz. B2B users can get in touch at commerciale.italia@guidogobino.it

    1.3
    The Vendor reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with the Vendor's business policy.

    1.4
    These General Terms and Conditions of Sale regulate the offer, transmission and acceptance of purchase orders relating to products on www.guidogobino.biz between the users of www.guidogobino.biz and the Vendor.

    1.5
    The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on www.guidogobino.biz through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party's terms and conditions since the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of www.guidogobino.biz and third parties.

     

    2. HOW TO EXECUTE A CONTRACT WITH THE VENDOR

    2.1
    To place an order for the purchase of one or more products on www.guidogobino.biz, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.

    2.2
    The order form contains information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product and delivery costs. The contract is concluded once the payment of the order is completed and you have received the order confirmation from the Vendor. 

    2.3
    The order form will be filed in our database for the time required to process your order and as provided by law. You may access your order form by clicking on the section called My Order, in the Customer Care area.

    2.4
    Before submitting the order form, you will be warned that this forwarding implies the obligation to pay the indicated price.

    2.5
    English and Italian are the languages used for executing contracts with the Vendor.

    2.6
    After your order form has been submitted, the Vendor will process your order.

    2.7
    The Vendor may not process purchases when the products are no longer available. In the above case, the Vendor shall inform you by email within thirty (30) days from the day after Vendor has received your order that the contract has not been executed and that the Vendor has not carried out your purchase order. The Vendor will refund the amount paid for those items or will propose alternative products.

    2.8
    By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on www.guidogobino.biz.

    2.9
    By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on www.guidogobino.biz, even through links, including the General Terms and Conditions of Use and Privacy Policy.

    2.10
    Upon submission of an order form, the Vendor shall send you a purchase order receipt email.

     

    3. GUARANTEES AND PRODUCT PRICE INDICATION

    3.1
    The essential characteristics of each product are presented on www.guidogobino.biz in the products summaries. Images and colors of the products on sale on www.guidogobino.biz may differ from reality due to the browser and the screen used.

    3.2
    The Vendor will not sell products that are used, irregular or of standards below the market.

    3.3
    The Vendor, in case of exercising your right of withdrawal, has the right not to accept the return of products that have been altered in their essential and qualitative characteristics or that have been damaged.

    3.4
    Prices are subject to change and will be as quoted on www.guidogobino.biz from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.

    3.5
    Orders made from a Country site not included among those foreseen cannot be accepted by the Vendor.

     

    4. PAYMENTS

    4.1
    The prices shown are inclusive of VAT and packaging.

    4.2
    Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.

    4.3
    In case of payment by Credit/Debit Card, all details (for example, card number or expiration date) will be sent by encrypted protocol to our supplier which provides remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds or for reporting cases of fraud to the police. 

     

    5. SHIPPING AND DELIVERY OF THE PRODUCTS

    For specific product’s shipping and delivery’s procedures see the dedicated link. Please read these sections carefully. The information provided in these sections forms an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.
    All products are certified for high quality and subjected to thorough checks when shipped. If you receive a product that is not in perfect condition, please contact us immediately by sending an email to shop@guidogobino.it.

     

    6. CUSTOMER CARE

    Please contact our Customer Care for further information: shop@guidogobino.it

     

    7. RIGHT OF WITHDRAWAL

    7.1
    For every order placed from inside the EU, the directive 2011/83 establishes a right of withdrawal in favor of the consumer within 14 days of delivery of the goods.
    You have the right to withdraw from the contract concluded with the Vendor, without any penalty and without specifying the reason, within fourteen (14) working days, from the day of receipt of the products purchased on www.guidogobino.biz, by giving notice to the Vendor.

    7.2
    To withdraw from the contract, you must contact us at shop@guidogobino.it specifying the products purchased, the relative order number, your identification data and bank details (owner and C / C number, ABI, CAB, CIN) for the refund of the amount paid for the purchase of the products. You will need to return the products to the Vendor at Guido Gobino Srl, Via Cagliari 15 / B 10153 Turin. The Vendor must receive them within fourteen (14) working days from when you received the products.

    7.3
    The shipping costs for the original delivery of the purchased products will not be refunded. The return shipment, on the other hand, is free, if you decide to use our courier. In the event that you decide to use a different courier, the return shipping costs will be at your expense.

    7.4
    The right of withdrawal is, however, subject, in addition to the conditions specified in the previous points, also to the following conditions:

    • The waybill must be correctly filled in

    • The right of withdrawal applies only to goods intact at the time of return;

    • The products must not have been used, modified or damaged;

    • The products must be returned in a single shipment to the Vendor;

    • Products must be returned in their original packaging;

    • The Vendor must receive the returned products within fourteen (14) working days from the date of delivery of the order.

    After our warehouse has received the return, it will check that all the conditions are in place to accept it.

    7.5
    In the event that the withdrawal is exercised in accordance with the above conditions, the Vendor will reimburse the customer for the entire amount collected for the purchase of the products, within 30 days.

    7.6
    If the methods and terms for exercising the right of withdrawal are not respected, you will not be entitled to a refund of the sums already paid to the Vendor; however, you will be able to get back, at your expense, the products in the state in which they were returned to the Vendor. Otherwise, the Vendor may keep the products, in addition to the sums already paid for their purchase.

     

    8. REFUNDS TIMES AND METHODS

    8.1
    After returning the products, the Vendor will make the necessary checks relating to their compliance with the conditions and terms indicated in paragraph 7. In the event that the checks are concluded positively, the Vendor will send you, via e-mail, the relative confirmation of the acceptance of returned products.

     

    9. PRIVACY

    9.1
    You will find information on how we process your personal data by clicking on Privacy Policy‎‎‎‎‎.

    9.2
    For further information on our privacy policy, you can contact us at shop@guidogobino.it or Vendor’s registered offices in Via Cagliari 15/b, Turin, 10153.

     

    10. GOVERNING LAW

    10.1
    These Terms and Conditions of sale are governed by the Italian law and, in particular, by Italian legislative decree no. 206 of 6 September 2005 on distance contracts and by Italian legislative decree no. 70 of 9 April 2003 on certain aspects related to e-commerce.

    10.2
    The competent court for the resolution of any dispute will be that provided for by the Italian legislation in force at the time of the conclusion of the contract.

    We also inform you that the European Commission provides a platform for the alternative extra-judicial resolution of disputes, accessible on the website http://ec.europa.eu/odr.

    In any case, we remain available to settle any disputes amicably at the email address shop@guidogobino.it.

     

    11. CHANGES AND UPDATES

    11.1
    Terms and conditions of sale are updated every time following any relevant update in the legislative norms. The updated version of terms and conditions of sale will be effective once published on www.guidogobino.biz