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    Returns and Refunds


    For every order placed from inside the EU, the directive 2011/83 establishes a right of withdrawal in favor of the consumer within 14 days of delivery of the goods.

    You have the right to withdraw from the contract concluded with the Vendor, without any penalty and without specifying the reason, within fourteen (14) working days, from the day of receipt of the products purchased on www.guidogobino.biz, by giving notice to the Vendor.

    To withdraw from the contract, you must contact us at shop@guidogobino.it specifying the products purchased, the relative order number, your identification data and bank details (owner and C / C number, ABI, CAB, CIN) for the refund of the amount paid for the purchase of the products. You will need to return the products to the Vendor at Guido Gobino Srl, Via Cagliari 15 / B 10153 Turin. The Vendor must receive them within fourteen (14) working days from when you received the products.

    The shipping costs for the original delivery of the purchased products will not be refunded. The return shipment, on the other hand, is free, if you decide to use our courier. In the event that you decide to use a different courier, the return shipping costs will be at your expense.

    The right of withdrawal is, however, subject, in addition to the conditions specified in the previous points, also to the following conditions:

    • The waybill must be correctly filled in

    • The right of withdrawal applies only to goods intact at the time of return;

    • The products must not have been used, modified or damaged;

    • The products must be returned in a single shipment to the Vendor;

    • Products must be returned in their original packaging;

    • The Vendor must receive the returned products within fourteen (14) working days from the date of delivery of the order.

    After our warehouse has received the return, it will check that all the conditions are in place to accept it.

    In the event that the withdrawal is exercised in accordance with the above conditions, the Vendor will reimburse the customer for the entire amount collected for the purchase of the products, within 30 days.

    If the methods and terms for exercising the right of withdrawal are not respected, you will not be entitled to a refund of the sums already paid to the Vendor; however, you will be able to get back, at your expense, the products in the state in which they were returned to the Vendor. Otherwise, the Vendor may keep the products, in addition to the sums already paid for their purchase.



    After returning the products, the Vendor will make the necessary checks relating to their compliance with the conditions and terms indicated in paragraph 7. In the event that the checks are concluded positively, the Vendor will send you, via e-mail, the relative confirmation of the acceptance of returned products.